Return & Refund Policy
Return & Refund Policy
We want you to be happy with your purchase.
Returns
You may request a return within 30 days of receiving your order, subject to the conditions below.
Return Conditions
Returned items must:
- Be unworn and unused
- Be in original condition
- Have original tags attached where applicable
- Be returned in the original packaging where reasonably possible
For hygiene reasons, certain intimate apparel or products with opened hygiene seals may not be eligible for return where applicable law permits such an exclusion.
Non-Returnable Items
Certain products may not be returnable for hygiene or other legal reasons, including:
- Opened underwear or intimate apparel
- Products without hygiene seals where a seal was originally provided
- Personalized products
- Final-sale items, where clearly identified
These exclusions do not limit mandatory consumer rights under applicable law.
Refunds
Once your return has been received and inspected, we will notify you about the status of your refund.
Approved refunds will generally be issued to the original payment method.
Where applicable law requires a refund within a particular period, we will comply with that requirement. Under EU rules, for a valid withdrawal, traders generally refund payments within 14 days, subject to the permitted conditions for withholding reimbursement until goods are returned or proof of return is provided.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos or other relevant information.
We will review the issue and provide an appropriate solution.